I know what you mean . . . I have dealt with the John Deere dealer in Crestview for many years, bought tractors, mowers, saws . . and other implements of destruction and when I walk in the owner comes to say hello . . remembers my name and asks how everything is doing. If there is a problem they drive out with a trailer and truck, pick it up and bring it back to me. I bought a gator a couple of years ago from them and was going to wait until another check (it was in the mail
) was coming to me . . . I went home and the gator was delivered anyway with a note from the owner to just come in next week and pay for it and thanks for the business.
As for the Triumph dealer here . . I'm not saying that the dealership is bad or anything, I do like the folks there and would still recommend them. I just think that sales dept. (I'll have it done in an hour) is writing checks that service cant cash and it makes for a bad feeling for the customer. And as for the tire issue . . thats just not right. Seems to me making something from a sale is better than making nothing from a sale to someone else. I just dont understand the all or nothing mentality that is in many businesses these days. The internet is here to stay and they need to roll with the punches. In the dive business we would meet any price on in-stock, same stock number merchandise. That way we would get the sale, customer was happy and then we would have them back in the store for future sales and service.