Yeah that’s Triumphs excuse for not replacing swing arm under warranty - The trouble is I now have an IXIL exhaust fitted which looks and sounds great but the casting mark on the swing arm is on show and sticks out like a sore thumb when you know it’s there !!
Yeah that’s Triumphs excuse for not replacing swing arm under warranty - The trouble is I now have an IXIL exhaust fitted which looks and sounds great but the casting mark on the swing arm is on show and sticks out like a sore thumb when you know it’s there !!
The thought of filler and paint repair on my new bike swing arm makes me feel physically sick The thought of having to pay for replacement swing arm because Triumph refused warranty claim makes me feel even worse
I have tried - Triumph claim that this casting mark is present on all Rocket 3 and is part of the manufacturing process and is not a defect - Triumph also say that the casting marks are hidden by the standard exhaust and because of this is acceptable - Triumph would not recognise it as a defect and would accept the warranty claim - I am disappointed that Triumph think that this is acceptable on such a premium expensive bike - Thanks Mark
Well,
we will give you photos of our casting marks, use that a reference to put your case again with triumph,
show them how come all other bikes have minimal casting marks and yours has bigger one, i.e. quality process was not followed correctly and someone passed that part to save a rebuild.
Regards
Well,
we will give you photos of our casting marks, use that a reference to put your case again with triumph,
show them how come all other bikes have minimal casting marks and yours has bigger one, i.e. quality process was not followed correctly and someone passed that part to save a rebuild.
Regards
I have already tried that with a photo of another Rocket 3 with an Ixil exhaust and absolutely no casting mark on swing arm and Triumph still claimed that the casting mark is part of the manufacturing process and is not considered a defect - also because it is hidden from view in what they call a B area and by the original exhaust the casting mark under the powder coat finish is considered to be acceptable - I disagreed with this on a premium expensive bike but got nowhere and they still refused to accept my warranty claim -see attached photos of unmarked swing arm
I have already tried that with a photo of another Rocket 3 with an Ixil exhaust and absolutely no casting mark on swing arm and Triumph still claimed that the casting mark is part of the manufacturing process and is not considered a defect - also because it is hidden from view in what they call a B area and by the original exhaust the casting mark under the powder coat finish is considered to be acceptable - I disagreed with this on a premium expensive bike but got nowhere and they still refused to accept my warranty claim -see attached photos of unmarked swing arm
Well,
we will give you photos of our casting marks, use that a reference to put your case again with triumph,
show them how come all other bikes have minimal casting marks and yours has bigger one, i.e. quality process was not followed correctly and someone passed that part to save a rebuild.
Regards
Hi - I totally agree regarding quality control and I have expressed my disappointment regarding swing arm casting Marks on my bike when others are totally unmarked but Triumph refuse to recognise this as a fault with the swing arm finish - I would be interested to see photos of other members swing arms