Wilk, you are in the same boat as every other 2014/2015 roadster owner that bought Tune boy WiFi direct.
There is no working tune for us available. Supposedly one exists, but Emma won't send it out.
Your $500 bought you an innovative OT-2 ($150 item)with a sticker on it, a cheap carry pouch, and a bunch of obsolete software that only works on pre-CANBUS rocket 3s.
I am in the same boat. Sadly, for me, there is no recourse again the thieves that are behind Tuneboy, international as the transaction is.
The product will never work as advertised until Emma and Wayne get off the Ducati bandwagon and actually BUILD the base tune for 2014+ roadsters.
I suggest you move on to alternate tuning methods, and if your still within the time window do a charge back on your credit card, it's the only way you'll get your money back.
Wayne and Emma are a cancer in the Rocket community, your now the 4th person who I know of that has a 500 dollar paperweight.
The tune they sent you is empty, it has no data in it, that is why your bike won't run with 20355 live installed or any of the other live tunes for roadsters. In a hilarious twist of fate, the only way to fix Waynes **** work, is the use of his competitors software TuneECU, to flash a working tune back in the bike. There is no way to extract the stock tune via Tuneboy to use as a base tune, the is an intentional decision Wayne made to prevent his tunes from being simply read off a bike and distributed freely by anyone that doesn't own tuneboy.
His greed and paranoia about TuneECU led to excessive proprietary security and control of the base tunes.