Unauthorised ECU modifications and Warranty Claims

[leigh_m_gardner]

Since its been mine and most of my rocket riding mates experience that a triumph warranty isn't worth the paper its written on, this comes as no surprise. It's my view that triumph will go the extra mile to find any excuse not to cover any issue under warranty. For example - a friend had put different indicators in his bike, and triumph refused his warranty claim for laqcuer failed fork bottoms. I wouldn't buy another new triumph ever again as the company are a bunch of c*nts.

Sent from SYDland

 

[leigh_m_gardner]

They send em out running and in good shape,
we take em and do whatever we want to them

LOL. Haven't had such a good laugh in ages. Ask me mate Davey who has had 3 rockets all of which had a multitude of issues on day 1 of getting them (most of them not accepted by triumph or them attempting not to resolve them) - or me mate steve whose first rockets rear axle bolt was finger tight after the so-called dealer inspection before release.

Don't get me wrong - I love the rockets, but I'd only buy a 2nd hand one and one out of warranty if I ever bought a third.

Sent from SYDland

 

[slaphead]

For example - a friend had put different indicators in his bike, and triumph refused his warranty claim for laqcuer failed fork bottoms.

Would that be the dealers fault or triumphs, as triumph would not surely come from the factory to view the forks?

 

[leigh_m_gardner]

Would that be the dealers fault or triumphs, as triumph would not surely come from the factory to view the forks?

Im not sure what the warranty process is where you are, but here you take your bike in to the dealer, explain the problem, the dealer takes photographs and sends them to the UK warranty deparment at Triumph, the warranty department then gets the dealer to do checks, and the warranty department are the ones who say "yes" or "no" to the claim. My friend took his bike in to the dealer to show them the lacquer - the dealers photograph showed the different indicators - triumph warranty department said "no due to the indicators". A joke of an organisation.

 

[slaphead]

None of that photo stuff at birmingham triumph, just a phone call from them and the thumbs up from triumph warrenty dept, but it was only the gear position sensor i needed replacing tho, and the bike was well modded...

 

[STRIPES]

I'm not certain if they thought this all the way through. It will make me hesitate about buying a new Triumph!

 

[GPMAZ]

Not at all surprising. Auto manufacturers have been doing this for awhile now. You really can't blame them. If you're worried about your warranty, don't modify the bike. I modified my R3T as well as my car within months of purchase and I assumed the risk in both cases.

I don't know about the Triumph ECU but I do know that a Volkswagen ECU has a counter which shows how many times the ECU has been flashed. So unless the dealer has documented an update, even if you flash back to stock you're still likely to be caught if the counter is greater than one.

That's not to excuse Triumph for denying any valid warranty claims. For what its worth, I've had warranty claims honored for both bikes and cars where I freely admitted to the dealer that the vehicle had been modified. In the US, there has to be a relationship between the modification and the failure in order for a dealer to deny coverage. Now, that's the legal side. That doesn't mean a dealer won't deny coverage knowing not many people have the will or the resources to pursue a claim in court.

 

[motolink]

It is reasonable that if a modification has contribute to a failure the factory is with it's rights to refuse a claim but like I said the modification has to have been the main contributing factor to a failure not just a reason for the factory to save some money.

I can't see how a claim on the forks can be rejected because the Blinker light lens has been changed, surely Triumph would not do that.

If a part has failed due to incorrect manufacturing or poor assembly then the factory can not reject a claim.

 

[scot in exile]

Triumph has stood behind my bike 100% even when out of warranty and for that reason I would highly recommend them to anyone.
You know the rules before you buy the bike if you are not happy do not buy it, if you still want to play with it knock your self out but do not come crying when the **** hits the fan.

 

[Pig9r]

I got the upgrade kit, tortional dampner/output shaft and head gasket all replaced by Triumph, and all while being 18 months out of warranty. And that was with a bike that had a tuneboy tune loaded, triple k&ns and Jardines installed. Though I think a lot does depend on the dealer and the country you are in.

I don't take the latest info as any surprise as I would figure that if I locked up the ECU or put a hole in the piston because of a bad tune I don't expect them to cover it under warranty.