No - I contacted Chris Keohane at Corbin to politely ask what he might suggest could be done, and I've had no response whatsoever.
I'm not saying this makes sense, but sometimes the manufacturing business is more process-focused than we realize.
I bought a pair of shoes online that didn't break-in as expected. I didn't bother with sharing my thoughts on the experience, submitted an exchange claim and it was worked in 24 Hours. They shipped a new pair of shoes before I could send my shoes back, which have been used for roughly 90 Days. Printed the return label they provided, put the shoes back in the original box, and brought it to a UPS Office a couple days ago. The new shoes were shipped via low-cost timeline, but will arrive on Tuesday.
The takeaway is that the manufacturer wants to show that their
established process is successful. How I sized my shoes, my initial impression, and the struggle I went through is relevant - but not as important to them as the plan they put into place for their version of
successful customer support. One of the other manufacturers I buy online from wouldn't take a exchange on shoes worn that long, and they know this.
What this doesn't do is support complaints/feedback, and is likely intended in their business plan. Why put energy into a discussion with an unhappy customer when one can just pay a few dollars to exchange the product and eventually make the customer happy.
Not sure if this helps, but thought I'd share.