Wow, that's rich! I specified the higher shipping rate when I ordered and when I questioned why they didn't follow that request, I was told that it meant the had to drive somewhere to drop them off instead of having them picked up, so they generally don't do it. The fact that I had requested it apparantly didn't matter. I paid the shipping ($50), customs ($70), as well as the return shipping ($65), how the second, smaller set of bags cost them $150 to ship is a mystery to me as this is the first I've heard of it, but I still had to pay another $20 out of pocket when they arrived. The fact that they have put the original bags on sale so that the new ones now cost less is a clever trick, but at the time the replacements were $10 less.
The refund that was agreed to was half of the customs ($35), one way shipping to return the bags ($50), and difference ($10) for a total promised refund of $95. Seeing as they guaranteed that I would not be paying out of pocket again, I also included the $20 that I had to pay when they arrived for a total of $115. Considering that I am out of pocket for an extra $165 this seems quite reasonable.
Confused when they sent $45 (a number never discussed), I asked when I would see the rest and was told it would be within 4-5 days. A week later they said that they had actually only agreed to $45, yet I kept trying to deal with it reasonably. It wasn't until they called me yesterday to tell me that they were never going to pay the agreed to refund and that I would have to sue them for it, stating that they knew the suit would cost me more than the refund amount, that I told them I would make the story as public as I can, which is what I am doing.
They lied when they said the first ones would fit. They lied when they promised to make it right (twice). They lied when they said the second ones would fit. The fact that they are now lying about me is not surprising in the least.
This isn't about $70. That was just a catalyst. If they suddenly decide to refund it, I will give it to charity because I don't want it. This is about showing a company that they can't treat customers the way they do and that they can't lie and cheat their way out of a bad situation. This is about the little guy standing up for what's right, and making sure that other paople don't go through the same thing he did.
