TxRIIIRider
Living Legend
Just thought I would post this since they seem to be rare has hen's teeth around here.
The guy had a good story about his Rocket that I thought I would relay here. His Rocket is a black and white 2007 Classic. He, like me, usually takes his Rocket to the Austin dealer for service, but at about 8,000 miles the bike had a catastrophic engine failure. He decided to trailer it to our local dealer, Alamo BMW/Triumph to see about getting it repaired. The bike ended up being 2 months out of warranty, and the service dept said they weren't going to cover it! ( This is typical of our crappy dealer ).
HOWEVER, the receptionist over heard this converstation, and asked him to come over. The national Triumph rep just happened to be visiting that day! The girl took him over and introduced him to the rep and told him what she had over heard. The rep went with him and looked his bike over. He still had the original tires on it and the rep commented that he must really baby this thing. The rep then told the serice rep that they WILL repair this bike.
During the repair, the service dept tried to short change on repairs. The bike needed a piston, so the dealer was going to replace 1 piston. Triumph told them no.. if you are replacing 1 piston, you're replacing all 3. Then the dealer was going to send his head off to a machine shop for repair. Triumph again told them no.. you are going to replace the head with a new head...
The original problem was the lower cam chain gear had cracked in half.. causing valve timing issues, valves contacting pistons, etc..
Also.. when he picked up the bike, he noticed that his tank prop rod was missing. He pointed this out and they lied and said it was never there. He inisited they replace it. The service rep went to another customer's bike and pulled his tank prop rod! It gets good though. This customer happens to come in at about the same time. He is proud of his new bike and starts talking... Just before my guy leaves, he lets the customer know that he needs to check on his tank prop rod. The guy asks why? And my guy says because they just took yours and put it on my bike.. lol!
So my guy ( I don't have his name if you haven't noticed) has a lot of respect for Triumph, but our local dealer, Alamo BMW/Triumph, really, really sucks.
The guy had a good story about his Rocket that I thought I would relay here. His Rocket is a black and white 2007 Classic. He, like me, usually takes his Rocket to the Austin dealer for service, but at about 8,000 miles the bike had a catastrophic engine failure. He decided to trailer it to our local dealer, Alamo BMW/Triumph to see about getting it repaired. The bike ended up being 2 months out of warranty, and the service dept said they weren't going to cover it! ( This is typical of our crappy dealer ).
HOWEVER, the receptionist over heard this converstation, and asked him to come over. The national Triumph rep just happened to be visiting that day! The girl took him over and introduced him to the rep and told him what she had over heard. The rep went with him and looked his bike over. He still had the original tires on it and the rep commented that he must really baby this thing. The rep then told the serice rep that they WILL repair this bike.
During the repair, the service dept tried to short change on repairs. The bike needed a piston, so the dealer was going to replace 1 piston. Triumph told them no.. if you are replacing 1 piston, you're replacing all 3. Then the dealer was going to send his head off to a machine shop for repair. Triumph again told them no.. you are going to replace the head with a new head...
The original problem was the lower cam chain gear had cracked in half.. causing valve timing issues, valves contacting pistons, etc..
Also.. when he picked up the bike, he noticed that his tank prop rod was missing. He pointed this out and they lied and said it was never there. He inisited they replace it. The service rep went to another customer's bike and pulled his tank prop rod! It gets good though. This customer happens to come in at about the same time. He is proud of his new bike and starts talking... Just before my guy leaves, he lets the customer know that he needs to check on his tank prop rod. The guy asks why? And my guy says because they just took yours and put it on my bike.. lol!
So my guy ( I don't have his name if you haven't noticed) has a lot of respect for Triumph, but our local dealer, Alamo BMW/Triumph, really, really sucks.
