My dealer has been nothing but awesome with me, I've already got the parts
. Just a quick example, I paid for the sissy bar, heated grips, and GT handlebars with the purchase of my R. The dealer quoted me 2 hours (per the triumph web page) to install the bars. I brought the bike in and waited all day (8 hours) and they still didn't finish. Although it sucked that I wasted my day, the dealer didn't change the labor charge -- kept it at 2 hours as previously agreed even though it took a LOT longer. Plus they had a guy drive me home and they will deliver the bike to my home via trailer when its finally finished.