Don is a good guy and a good friend, now that my anger has worn off, I think people that do something for a living tend to get careless, it's just a job and they go home. When you are working on your own bike, it is a labor of love. I am a carpenter, when I am working on my own house, everything has to be 110%, I am going to try to look at this as a positive experience, an impetus to learn how to do it myself. I don't think the spring change is that hard, don't be afraid to try it yourself, the manual is pretty good, as far as step by step instructions.