popping out of gear issues-Triumph walking away from problem
Greetings all,
It's been a long, tough year following spinal fusion last June. Still having issues with an un-rideable bike..
Took the bike in to Manayunk Triumph last June following three visits to the dealer for the bike popping out of first gear during acceleration. Manayunk first pulled the clutch to satisfy Triumph's questions, but the problem remained and finally got Triumph office to authorize the Upgrade kit. Dropped the bike off 2 days before my back surgery.
Nine weeks later the bike was ready for pickup. Looks like the mechanic only replaced some of the upgrade kit...appears he didn't do any of the gas tank, ignition switch, and a bunch of smaller items in the kit. They charged me 1/2 of the labor and did only half a job.
My son is riding the bike home from the service and it starts doing the exact same thing as it was first taken in for....pops out of first as soon as any throttle is applied.
Called Manayunk and got no joy. Seems the head of the service department, Steve, cannot guarantee to fix the problem unless they replace the entire transmission and drivetrain. WTF, are you kidding me? Let's just throw parts at the problem and not stand behind your work.
Numerous phone calls to Peter and he's no help either. Triumph states that they have done all they are willing to do to address my problem.
Now, I have a bike that is almost 4 years old and only has 2000 miles on it because it is unrideable (won't stay in first gear....I'm going to report this to the NHTSA as a major safety issue for recall).
Now my question, does anyone know of a proficient Rocket mechanic in the PA/DE/NJ area? Per my lawyer, I need to get the bike repaired and then the cost of the repairs will be actionable to both Triumph and the dealer that did the service work.
As a side note, choose who you have working on your bike carefully. Appears there aren't many stand-up places anymore.
FYI, here's the mechanic's instructions from the work...you can see which items the Manayunk service staff chose to ignore (clutch pressure springs, harness update, lockset update, gas level sensor parts)....this also shows what is in the "Update Kit".
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Thanks for any help you can provide.
Last edited by jrhorton; Today at 08:35 AM. Reason: added upgrade pix
John
1999 Valkyrie Standard Yellow/Ivory
2007 R3 Phantom Black
2005 VTX1300S Black