Dealer called yesterday to let me know my transmission was fixed and my bike was ready. (See the many threads about catastrophic transmission failure and others). Triumph shipped the wrong second gear in the upgrade kit. Wrong gear had 8 dogs. Proper gear had 4.
They needed to mount my new highway bars, so I agreed to pick it up today.
Service manager test drove it about 30 miles through many shifts and said everything is working perfect.
This time, the bike was as clean and shiny as when I turned it in 2 months ago for the second repair attempt.
Dealer was having an open house and I needed to move the bike. Several people had gathered around my bike and were more than willing to listen to my saga from the last 5 months. Word had begun to spread and my bike's history at the dealer had become infamous.
I decided to let the bike idle and warm up to make sure everything was good to go. Once the thermostat opened up, steam started coming off the radiator. This is normal after washing the bike, but this time it lasted a lot longer.
I investigated further and coolant was dripping out of the left side cowling. My blood begins to boil. The technician comes over and says there was a pinhole in the coolant overflow tubing to the tank. Not true. I see coolant leaking from the center of the radiator and realize I'm not going home today on my bike.
I had already laid the groundwork that if anything more happened on my bike, there was going to be a buy-back. This was the last straw. We shall see, once (if) I ever get it back again for more than 30 mintues before the next FUBAR.
As I waited for them to wheel it back to its assigned "permanent" parking spot in the shop, I decided to check out the Rocket III touring models on the showroom.
A few minutes later, the service manager approaches me and says he is going to set me up with a loaner. The radiator repairs are expected to last about one week.
They wheel out a black 2008 with the short windshield and I get a 1-week test drive out of the deal. As the salesperson is affixing the dealer tag, the owner walks up and wants to know why one of his showroom bikes is getting loaned out. The salesperson just kind of gives the owner an "I'll explain later" look.
I do appreciate the effort the service manager took to patch up a VERY pissed off customer in front of a dealer open house. I guess that's the trick. I didn't go out of my way to spread the word. Folks came up to me and knew I was the one that waited for 5 months for the transmission repair and just had another kick in the ****** with the radiator leak.
Anyway, I'll post another thread on my first impressions of the touring model versus my classic.
Suffice to say, my patience has run out. Time for a lawyer.
They needed to mount my new highway bars, so I agreed to pick it up today.
Service manager test drove it about 30 miles through many shifts and said everything is working perfect.
This time, the bike was as clean and shiny as when I turned it in 2 months ago for the second repair attempt.
Dealer was having an open house and I needed to move the bike. Several people had gathered around my bike and were more than willing to listen to my saga from the last 5 months. Word had begun to spread and my bike's history at the dealer had become infamous.
I decided to let the bike idle and warm up to make sure everything was good to go. Once the thermostat opened up, steam started coming off the radiator. This is normal after washing the bike, but this time it lasted a lot longer.
I investigated further and coolant was dripping out of the left side cowling. My blood begins to boil. The technician comes over and says there was a pinhole in the coolant overflow tubing to the tank. Not true. I see coolant leaking from the center of the radiator and realize I'm not going home today on my bike.
I had already laid the groundwork that if anything more happened on my bike, there was going to be a buy-back. This was the last straw. We shall see, once (if) I ever get it back again for more than 30 mintues before the next FUBAR.
As I waited for them to wheel it back to its assigned "permanent" parking spot in the shop, I decided to check out the Rocket III touring models on the showroom.
A few minutes later, the service manager approaches me and says he is going to set me up with a loaner. The radiator repairs are expected to last about one week.
They wheel out a black 2008 with the short windshield and I get a 1-week test drive out of the deal. As the salesperson is affixing the dealer tag, the owner walks up and wants to know why one of his showroom bikes is getting loaned out. The salesperson just kind of gives the owner an "I'll explain later" look.
I do appreciate the effort the service manager took to patch up a VERY pissed off customer in front of a dealer open house. I guess that's the trick. I didn't go out of my way to spread the word. Folks came up to me and knew I was the one that waited for 5 months for the transmission repair and just had another kick in the ****** with the radiator leak.
Anyway, I'll post another thread on my first impressions of the touring model versus my classic.
Suffice to say, my patience has run out. Time for a lawyer.
Sorry to hear you've had so much crap with this deal.
