Telling video about Triumph customer service

I for one have had to deal with Triumph a few times, one with a warranty request for a rim which cracked (which was denied) but at least they communicated with me regarding why and recently, for an online purchase of a leather jacket and shirt which I never received. I was able to get in touch with representatives in both instances easily. The individuals did their job, were courteous and responded with emails as needed. For the jacket I ordered, UPS lost it in transit (really ticked). When I contacted Triumph they immediately tried to replace but it was out of stock. They are looking after all the paperwork/claim as we speak. Once the investigation by UPS is complete, we'll see what Triumph can do for me in terms of a substitute since I ordered the jacket during the Black Friday sale.

Anybody see this jacket on their doorstep.... please forward to me.... lol
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Guess what.... my order finally arrived about 2 weeks after I was informed my claim for loss was approved. I ordered this jacket Nov 17 and it's been lost since Nov 22. If they credit me my order, I'll keep it as compensation for...... pain, suffering and a lot of time on the phone. Looks good too!
 
Some of you may recall i had a 258 day wait for my 2020 GT. The boss at the Triumph importers here in NZ provided my local dealership with his phone number to be forwarded to me so i could talk directly with him to learn about the delays.
I found this really helpful and when the bike finally arrived...i knew it was here..I had been tracking its movements like a stalker!!
I also got to unbox it which was awesome.
Mike Cross who is the boss at Triumph NZ....stayed in touch with me continuously and sent me a Triumph leather jacket...a Triumph teeshirt...a leather Triumph wallet and leather key ring thingy plus a Ladies teeshirt and a ladies beltbuckle with sparkly diamond looking stones set in it..all because i had to wait so long...thru no fault of theirs...covid had a big part to play in the delay.
Mike rang me prior to xmas and wished me a Happy xmas...i was chuffed!
Triumph rock! ....I havnt a bad word to say against them.
 
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