Beware Okies

[Ishrub]

The money spent is not the issue. I do the work myself 99% of the time but after lifting the bike the first time without the proper modification to the floor jack i was a bit concerned about doing it again. Now we fabricated a plate that worked out really well and have no problem lifting the bike. My Harley (2010 Fatboy) has only been to a dealership one time. After that experience I swore off dealerships (landed In jail) Did not behave very well. Really thought that Truimph was better than that. Thought wrong. Never again.

Sorry to hear of your suffering from fools made all the more galling by having paid the bastards for the 'professional service'.
Sounds like both you and them are lucky they were 90 miles away when you discovered the damage.
Good to hear the head is ruling further action, the anger management courses have obviously had some effect.

If you can't send a pit bull through the post with a dipstick poking his ass all the way to remind him of who to 'greet warmly' when he arrives - send the next best thing, your mate the lawyer's greetings instead.
Great idea to keep the Triumph distributors informed and advised. They are the only ones who can prevent a future pattern of similar performance.

 

[Ishrub]

Was the service manager name Kenny or Kelley

It has to be 'Kenny'

We could all use their link and ask "Who killed Kenny this time?"
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The promises below appear challengable for an 'out-of-court' settlement.

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The credibility of our Service Department is absolutely astounding. Specializing in stock and high performance BMW, Ducati, and Triumph, we are equipped to make your motorcycle suitable for you and your taste. We have top factory-trained technicians on duty during all business hours.

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Service Recommendations and Delivery
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[Claviger]

Sonny,
My advice is take your pound of flesh via notifying Triumph corporate of your experience, tell everyone you ride with, call your CC and explain the service did more damage than fixed leaving your vehicle in an unrideable state.

Then...let it go, it's hard, but really it's not worth the stress to fixate on. Advice I should take myself lol.

 

[sonny]

Your more than likely right.

 

[sleeves]

Your more than likely right.

Sonny looks like they let the apprentice lose with a rattle gun on your bike, sorry to hear that.

Have heard similar stories over here from a mate who took his sprint in to get the air filter changed and got it back with loads of lose and stripped parts, you wouldn't think it would be hard would you?