I can't remember his name, but Triumph Canada is one guy in Ontario (Kitchener I think) that works part time and has had his budget cut so low that he can't make it to any shows of dealerships outside of his driving range.
Canadians may love Triumph, but Triumph certainly doesn't like Canada. If you don't believe me, just ask why it was that at the same time as Triumph US gained another demo truck, Canada mysteriously lost ours along with demo days.
You need to find a decent dealership, it's as close to support that we Northerners can hope for.