Pig9r
Living Legend
Good luck hearing back from them. I haven't heard anything back from them the last couple of times I have emailed.
Tuneboy problems...
- Thread starter ROCKETHEAD
- Start date
-
- Tags
- tune
ROCKETHEAD
Top Fuel
It has been 6 days now, not sure what their deal is. customer service must not be on their list of things to consider...
HEAD
HEAD
Pig9r
Living Legend
No it's not. And it's really overshadowed their product. I'd send an email a couple times a day.
Sidecar Flip
Living Legend
Service after the sale is everything. Maybe the 'geeks' at Tuneboy figure people should be able to figure things out by themselves without their help.....not.
Pig9r
Living Legend
Well, it's a one man and woman operation and I think Wayne has a "real" job to tend to also. However, in that case they should charge $50 and say you are on your own.
They maybe having website problems. I haven't been able to download from their site because it is running super slow for me. But I bet if you are trying to purchase a product it works fine.
They maybe having website problems. I haven't been able to download from their site because it is running super slow for me. But I bet if you are trying to purchase a product it works fine.
Sidecar Flip
Living Legend
Well, it's a one man and woman operation and I think Wayne has a "real" job to tend to also. However, in that case they should charge $50 and say you are on your own.
They maybe having website problems. I haven't been able to download from their site because it is running super slow for me. But I bet if you are trying to purchase a product it works fine.
If it's a 'mom and pop operation' and pop needs a full time job to make ends meet, then mom and pop must live **** high on the Kangaroo because the price of admission is insanely steep for no overhead and no physical product other than a interface cable and a mailing envelope.
I appreciate Wayne's capabilities at hacking computers and getting the fuel computers to do what he wants and that assuredly takes time and expertise but his price of admission precludes a bit better bedside manner and service after the sale. I'm really surprised that some other 'swinging dick' hasn't happened along and did the same thing, really surprised. If I was geeky, I'd be smoking him like a cheap cigar.
It's pretty poor when you can't even maintain your site properly when you are a geek.
ROCKETHEAD
Top Fuel
My problem is that I am installing a blower next week and I will be able to load the map with tuneedit but not monitor anything since the tuneboy piece is shot.
HEAD
HEAD
Pig9r
Living Legend
I need to come and hang out at your house for a while.
ROCKETHEAD
Top Fuel
Anytime, then you can school me on the Tuneboy. I did hear back from Wayne, he had something going on and was not available for a few days, glad he did get back to me and I will try a few things tonight.
HEAD
HEAD
mikemartin88
.060 Over
- Joined
- Mar 6, 2009
- Messages
- 117
- Location
- Rowlett, Texas
- Ride
- '07 Standard with Jardines, triple K&Ns and TuneEdit ECU Map; '92 FLHS
Positive Experience
Not that I've had nearly as much experience as the rest on this thread, but I recently bought a Tuneboy starter kit (Triumph675.net group buy). I received everything less than a week after it was shipped. I connected to the bike last night, emailed my ECU number to Wayne and had a key in my inbox first thing this morning. Hopefully they're getting better at the customer service business, my experience has certainly been positive. Wow, what a convoluted, ass-pain infested procedure to get the cable and laptop talking to the bike, though!
Mike
Not that I've had nearly as much experience as the rest on this thread, but I recently bought a Tuneboy starter kit (Triumph675.net group buy). I received everything less than a week after it was shipped. I connected to the bike last night, emailed my ECU number to Wayne and had a key in my inbox first thing this morning. Hopefully they're getting better at the customer service business, my experience has certainly been positive. Wow, what a convoluted, ass-pain infested procedure to get the cable and laptop talking to the bike, though!
Mike
