My one, only and never to be repeated dealing with British Customs was a bad experience

. I made the unfortunate mistake of buying my Tuneboy from them. They are quick to take your money and make excuses

but slow in delivering what was promised. Never again!!!
A month or so ago I ordered a Tuneboy from British Customs, I like doing the work on my own bikes. After receiving the Tuneboy I was able to get my bikes ECU # and then email the number back to British Customs so I could get the tune/edit key which allows the Tuneboy to work with the bike. That Friday, when I got home from work I discovered that they still had not emailed me the key number. So I call their shop and talk to a woman who said they are out of tune/edit keys and they need to buy some more. The lady assures me that she will call me back the next morning with the key number. Guess what, no call and when I called Saturday they didn’t answer the phone. Now I’m pissed. I can’t stand it when someone I have already paid $420.00 to, doesn’t keep up their end of the bargain and supply what has been bought. The following Monday I call their shop again. I speak with a guy and tell him how many times I contacted them wanting to get my key. I explain that I talked to a women from their shop on Friday and that she didn’t bother to call me back. He tells me that she needs to get fired and then puts her on the line. She explains that she just forgot to call me back on Saturday and they still haven’t got any tune/edit keys yet but they will definitely call me back later that day with the key number. Well guess what no call and no key. I finally received the key 5 days after sending them the ECU serial number.
This is the last time I will ever do business with this outfit again. I typically spend between $3-4 thousand on a new bike for accessories and this place wont see another dime of my money. I just recently bought my 07 Rocket III and I probably would have spent quite a lot at British Customs, as they are located in California and saves me the sales tax, but after this first taste of their customer service, I’ll spend my money elsewhere.