Peter from triumph!!!

[yeti66]

I have a 2006 triumph rocket III classic which I purchased new right off the showroom floor, within about a year or so of ownership it started having intermittent idling issues!

So back and forth I went to the dealer for new tunes, and it never fixed the problem and never once was a tps sensor mentioned! finally after putting up with this for well over a year I started reading issues with other rocket owners about pri-tps sensor issues.

So once the problem became more persistent I decided to contact triumph directly and see what was up, I talked to a very helpful, pleasant gentlemen "I think his name was scott" and he explained that there was a problem with the tps sensor and even tried to explain the design flaw to me!

He then told me he would contact my dealer's service department and explain to them that triumph would send the part to them so they could do the repair at no charge to me (bike was out of warranty by a year at that point) but they still repaired it at no charge!! I was so impressed, especially since the new part seemed to fix my issues.

That was about this time last summer and I've noticed the exact same problems are now reoccurring, so I started looking into it again and have discovered the issues about the "blue innerds" and black innerds" so I contacted triumph again and this time I talked to peter c. I have to say that he flat out told me that there was no tps issue, that there was no official recall or anything of that nature!!!

I was dumbfounded I couldn't believe my ears, I mean I know there was no recall but "NO ISSUES" so I ask him again, and again he told me that there was no official problem with the primary tps sensor.

I stated that I had talked to a triumph rep a year ago and was told different, I even shared with him the info that the guy had told me about the design flaw, he told me I was mis-informed and that the only thing triumph had done differently with the sensor was had a different company produce the unit, and not because of a design flaw but because of pricing per unit, he said it wasn't that the tps sensor was a bad design it was because they found a different distributor who would build the same sensor, at the same "HIGH QUALITY" but at a lower cost to triumph, which peter then stated that triumph could pass on the savings to the customer. so here's my question to you all, was I flat out lied too!! and if so, UNBELIEVABLE PETER!!! AND SHAME ON YOU TRIUMPH!!!!
​

 

[xhdskip]

72 looks and no comment yet?
Ok, I'll say it.
the new blue innerds looks exactly like the one with black innerds.
Same shape, same everything on the outside.
Don't know about the inside, but they seem to be a little better than the black ones.
Was there an official recall?
not on units already sold and out the door.
I had already paid for mine and the dealer ordered it.
It came in and they told me to come pick it up.
I got there on my day off work.
Triumph had told them not to release it ,
as they had another one on the way to replace it with.
The blue innerds one.
I saw the black, old type and held it side by side in my hand with the new one.
They look EXACTLY the same except for the blue vs. black parts, (and the part #'s)
and then only the color is diifferent.
Now are the internals exactly the same?
Don't know,
someone would have to destroy two of them to find out,
and I'd rather ride.
Hope this answers your question and explains it.
Ride safe,
skip

 

[RocketDaryl]

I have no idea if there's any difference in the 2 TPS units. I can tell you my experience with Peter was positive. My 08 R3T broke down 50 miles from my house when I was on my way to Maggie Valley last year for RAA. The lifter shaft for the shifter snapped in half. I didn't have any issues with the repair as my bike was under warranty. It did, however, cost me $60.00 in gas to tow my bike to the dealer. I didn't know if Triumph would pay for it or not, and didn't have an expectation of them doing so, but thought I'd call and give it a shot. I spoke with Peter. He was very nice and informed me that, while Triumph wasn't obligated to do so, they would pay the tow bill as he regretted that the bike broke down and cost me from going on my trip.

I thought that was pretty cool because, as Peter stated, Triumph was certainly not under any obligation to do so. I can promise you you'd NEVER get Harley to do that. In fact, you'd be lucky if you could even talk to a Peter type at Harley, and don't even think about one the jap companies doing it.

Bottom line, however, is while it's nice when Triumph does these sorts of things (and, they're pretty darn good about it), I don't think it's fair to expect them to pay for everything that goes wrong with your bike; especially a 5 year old bike. We all know (or SHOULD KNOW) the terms of the warranty when we buy the bikes.

 

[yeti66]

I have no idea if there's any difference in the 2 TPS units. I can tell you my experience with Peter was positive. My 08 R3T broke down 50 miles from my house when I was on my way to Maggie Valley last year for RAA. The lifter shaft for the shifter snapped in half. I didn't have any issues with the repair as my bike was under warranty. It did, however, cost me $60.00 in gas to tow my bike to the dealer. I didn't know if Triumph would pay for it or not, and didn't have an expectation of them doing so, but thought I'd call and give it a shot. I spoke with Peter. He was very nice and informed me that, while Triumph wasn't obligated to do so, they would pay the tow bill as he regretted that the bike broke down and cost me from going on my trip.

I thought that was pretty cool because, as Peter stated, Triumph was certainly not under any obligation to do so. I can promise you you'd NEVER get Harley to do that. In fact, you'd be lucky if you could even talk to a Peter type at Harley, and don't even think about one the jap companies doing it.

Bottom line, however, is while it's nice when Triumph does these sorts of things (and, they're pretty darn good about it), I don't think it's fair to expect them to pay for everything that goes wrong with your bike; especially a 5 year old bike. We all know (or SHOULD KNOW) the terms of the warranty when we buy the bikes.

OK so your a Peter fan! and thats nice if it works for you but I don't think you read my posting very well, (Thanks) 1st my bike is 4 years old! 2nd I certainly don't expect triumph to fix every little thing that goes wrong with my bike!! I very well expect to have to do repairs and maintenance on my own motorcycle at my own expense when needed! 3rd they "TRIUMPH" most CERTAINLY have had "ISSUES" with this so-called sensor!

It's nice that you had a pleasant experience with peter, I unfortunately can't and won't say the same, he flat out lied to me when he told me not once but TWICE that there were no issues with the TPS sensor! obviously your the type who can't or won't understand someone else's issues unless the issues are happening to yourself!

And 4th and most important! I should say that when this "sensor" screws up, it at time's causes my bike to run at upwards of 2000 RPM's! in traffic!!! ah, but that can't be true because Peter is saying that there are no "OFFICIAL ISSUES" sure Peter

 

[TxRIIIRider]

Peter may be right... I had the same problem on my second TPS and my dealer said they couldn't duplicate the problem. Although I duplicated it right there in their parking lot.. Basically I paid them to ride my bike, which is a pretty cool looking Rocket if I do say so myself..

So, I rode the bike home and it was idling kind of rough at about 3,000 RPM by the time I got home. I let it sit that night, and figured in the morning, I would mess with the TPS and stepper motor myself.. figuring I surely couldn't make it any worse.

When I started the bike in the morning, it didn't take long, and it was idling rough again at around 3,000 RPM. With the bike running, I loosened the primary TPS and turned it back and forth. I noticed one way gives more fuel.. and the other, of course, gives less fuel. I gently adjusted the primary TPS until the bike was running very smooth, still at 3,000 RPM though, but it was running great at 3,000 RPM.

Then, I found the adjustment nut on the idle stepper motor on the front side of the throttle bodies. I backed this nut off until my bike was idling around 800 RPM. After a test ride, I found that it was idling a little low, causing a dead spot, so I barely bumped the idle up with the stepper motor nut to about 850 RPM.

This was about 5-6,000 miles ago and I haven't had an idle problem since.... I think many service departments don't know how the TPS works and can only make adjustments based on what the book says.. I know the service guy at my dealer is very young.. The book does not always have the only answer.. I have 55,000 miles on my Rocket and the idle problem was the only real problem I've had..

 

[RocketDaryl]

OK so your a Peter fan! and thats nice if it works for you but I don't think you read my posting very well, (Thanks) 1st my bike is 4 years old! 2nd I certainly don't expect triumph to fix every little thing that goes wrong with my bike!! I very well expect to have to do repairs and maintenance on my own motorcycle at my own expense when needed! 3rd they "TRIUMPH" most CERTAINLY have had "ISSUES" with this so-called sensor!

It's nice that you had a pleasant experience with peter, I unfortunately can't and won't say the same, he flat out lied to me when he told me not once but TWICE that there were no issues with the TPS sensor! obviously your the type who can't or won't understand someone else's issues unless the issues are happening to yourself!

And 4th and most important! I should say that when this "sensor" screws up, it at time's causes my bike to run at upwards of 2000 RPM's! in traffic!!! ah, but that can't be true because Peter is saying that there are no "OFFICIAL ISSUES" sure Peter

I understand the issue just fine. I'm not a fan or a detractor; just stating my experience. And, I read just fine. Your bike is 4 1/2 years old (model year). Pardon me for rounding. Either way, it's out of warranty. That was my point. If Triumph opts to fix it, good for you. If not, you (in my opinion) don't have a valid reason for bad mouthing them on a public forum. Of course, that's just one man's opinion.

Of course, attitude goes a LONG way in dealing with folks. If you're just as congenial in person or on the phone as you are here, then I'm stunned beyond belief that Triumph is falling over themselves backwards to help you out.

 

[yeti66]

I understand the issue just fine. I'm not a fan or a detractor; just stating my experience. And, I read just fine. Your bike is 4 1/2 years old (model year). Pardon me for rounding. Either way, it's out of warranty. That was my point. If Triumph opts to fix it, good for you. If not, you (in my opinion) don't have a valid reason for bad mouthing them on a public forum. Of course, that's just one man's opinion.

Of course, attitude goes a LONG way in dealing with folks. If you're just as congenial in person or on the phone as you are here, then I'm stunned beyond belief that Triumph is falling over themselves backwards to help you out.

OK rd your obviously in luv with peter! "not that there's anything wrong with that" but you DON'T read things through well! read my post again and see where it said I was asking for something free? I was calling to see if triumph new about the black and blue issue, and if there was any truth to it? I never once asked Peter to fix my issue for free! on the contrary, as soon as I mentioned the tps I was interrupted by your brother peter as he broke in and stated "what TPS problem"? think what you want, as you will but it seems your luv PETER is telling different people different things!

And by the way you little cuss, please take this personally, because of your above statements, I haven't a clue to who could possibly be more self deserving of these issues then you! so here's to ya!! "may the curse pass on" LOL!!
:kick:

And mr. IREADVERYWELL where does it say they were helping me at all let alone bending over backwards?? have another drink daryl!! Of course, that's just one man's opinion.

 

[Molinoman]

Man....where's the love...? Yeti, there may be nothing wrong with the TPS, see TXRIIIRiders post before Daryl's. The stepper motor might be the culprit.

Dennis

In KAF
02 dtg Dubai
03 dtg Home (Saturday instead of Sunday)
25 or 26 dtg Ray's (may be changing my flight to leave the US one day early...IRS precaution)

 

[RocketDaryl]

OK rd your obviously in luv with peter! "not that there's anything wrong with that" but you DON'T read things through well! read my post again and see where it said I was asking for something free? I was calling to see if triumph new about the black and blue issue, and if there was any truth to it? I never once asked Peter to fix my issue for free! on the contrary, as soon as I mentioned the tps I was interrupted by your brother peter as he broke in and stated "what TPS problem"? think what you want, as you will but it seems your luv PETER is telling different people different things!

And by the way you little cuss, please take this personally, because of your above statements, I haven't a clue to who could possibly be more self deserving of these issues then you! so here's to ya!! "may the curse pass on" LOL!!
:kick:

And mr. IREADVERYWELL where does it say they were helping me at all let alone bending over backwards?? have another drink daryl!! Of course, that's just one man's opinion.

I'm under a curse? Okay Gypsy Queen, thanks for the heads up. If I get a chance today, I'll try to remember to quake in my boots. lol

 

[tdragger]

I'm reposting here from the other site:

I agree with P-T, I would not want Peter's job. I've been fortunate in the 2 contacts that I've had with him, most recently regarding the same Pri-TPS issue. I'm perplexed at the answers that he gave you. I was calling him to inquire about the availability of the TPS (blue innards) since I had one on order for nearly a month. He was very helpful in explaining the shipping process and that they had just received a shipment and sent out orders to their dealers.

From Peter's perspective, he truly can't say there's a recall on the TPS because there really isn't one, officially. Some captains have been able, with cooperative dealers, to get Triumph to replace them out of warranty. I was trying to expedite my repair so I coughed up the money to have one sent directly to me.

Now, here's another perplexing part of the story. The old black innards TPS was Triumph Part# T1245003 and was priced at around $108. The new blue innards TPS Part# T1245113 is priced at $130. So I'm a little confused by the report that owners would be experiencing savings with the new supplier.

Hopefully, we can get back to a positive conversation and get your issue resolved.

Have you discussed this issue with other Colorado dealers? Perhaps another Captain in the area has had success with a cooperative dealer. I wouldn't mention anything about a recall or similar because that's a non-starter.

I finally had to call Baxters Triumph in Iowa to locate a new TPS with the blue innards. It was shipped out right away and takes just a few minutes to install and adjust. Yeah, it cost me $130 but it ended up being cheaper than making 2 trips to the dealer 90 miles away.