estoma

.060 Over
Joined
Dec 11, 2020
Messages
185
Location
Johannesburg, South Africa
Ride
Rocket 3R, VMX17, RC8-R, GL1800, H-D Breakout, R18
Beware of DNK TuneWorks, offering maps for all markets. They were not aware that there are bespoke TuneECU Rocket 3 base-maps for Brazil, China, Thailand, and for Argentina, Indonesia, and South Africa. They are now – a bit late in my case.

I purchased a DNK map for my 2020 Rocket 3 R on 15 February. The DNK web page allows you to specify your region, model year, VIN, and modifications (Werkes slip-on for me). And to state whether you have cruise control. It all seemed very legit, except that there was very little information available on the map itself. It sells for $212 in fact – a $ 12 'processing fee' is added on checkout. I loaded it four days later, using a OBDlink LX+. No hiccups. As I started the bike to perform the warmup + 12-minute adaption, it threw a P0315 CEL. P0315 = Crankshaft position not adapted (per TuneECU) or Crankshaft sensor circuit malfunction (per Triumph). The first thing that I noticed, riding, was precisely the same gargling and popping as before. Then, no increased rev limit. Next, no perceptible performance increase.

Long story short, DNK sold me a map derived from a 31018 base-map while my ECU needed one from a 31023 base-map (not yet posted/available). And DNK customer service s4cks. Replies are prompt but short and snotty, lacking technical information/explanation (much like the initial web page). The default sentiment is that they are dealing with yet another idiot;

(quote) 'sorry if your feel that we are in any way dismissive, that's not the intent, it's simply that every time any customer has run into a snag when DIY loading, it's been user error' (unquote).

The '31023 ECU' clearly reads less/more/different tables when addressing the 31018 map. So, now I cannot return to an OEM map. I also need to have a CEL cleared by Triumph SA, hill-hold reinstated, quick-shifter reenabled, and whatever else still rears its head. I can count myself lucky that I did not end up with a bricked ECU. DNK returned $200 when their scr3wup started flashing in neon lights with wailing alarms, even before I asked for it. (Quote) ‘as it is obvious that nothing we can do will satisfy you in any way, we'll be processing a refund asap’ (unquote). They did not do a thing except sell an incorrect map to unsuspecting customers and then deny and argue until the penny finally dropped.

And yes, I did try all riding modes, menu settings and the TuneECU support board. As well, the map I received was for a standard exhaust. When I asked if a map was available for an open air-filter, earlier on, the reply was ‘the tune difference is minor’ (?).
 
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Beware of DNK TuneWorks, offering maps for all markets. They were not aware that there are bespoke TuneECU Rocket 3 base-maps for Brazil, China, Thailand, and for Argentina, Indonesia, and South Africa. They are now – a bit late in my case.

I purchased a DNK map for my 2020 Rocket 3 R on 15 February. The DNK web page allows you to specify your region, model year, VIN, and modifications (Werkes slip-on for me). And to state whether you have cruise control. It all seemed very legit, except that there was very little information available on the map itself. It sells for $212 in fact – a $ 12 'processing fee' is added on checkout. I loaded it four days later, using a OBDlink LX+. No hiccups. As I started the bike to perform the warmup + 12-minute adaption, it threw a P0315 CEL. P0315 = Crankshaft position not adapted (per TuneECU) or Crankshaft sensor circuit malfunction (per Triumph). The first thing that I noticed, riding, was precisely the same gargling and popping as before. Then, no increased rev limit. Next, no perceptible performance increase.

Long story short, DNK sold me a map derived from a 31018 base-map while my ECU needed one from a 31023 base-map (not yet posted/available). And DNK customer service s4cks. Replies are prompt but short and snotty, lacking technical information/explanation (much like the initial web page). The default sentiment is that they are dealing with yet another idiot;

(quote) 'sorry if your feel that we are in any way dismissive, that's not the intent, it's simply that every time any customer has run into a snag when DIY loading, it's been user error' (unquote).

The '31023 ECU' clearly reads less/more/different tables when addressing the 31018 map. So, now I cannot return to an OEM map. I also need to have a CEL cleared by Triumph SA, hill-hold reinstated, quick-shifter reenabled, and whatever else still rears its head. I can count myself lucky that I did not end up with a bricked ECU. DNK returned $200 when their scr3wup started flashing in neon lights with wailing alarms, even before I asked for it. (Quote) ‘as it is obvious that nothing we can do will satisfy you in any way, we'll be processing a refund asap’ (unquote). They did not do a thing except sell an incorrect map to unsuspecting customers and then deny and argue until the penny finally dropped.

And yes, I did try all riding modes, menu settings and the TuneECU support board. As well, the map I received was for a standard exhaust. When I asked if a map was available for an open air-filter, earlier on, the reply was ‘the tune difference is minor’ (?).
Most users speak highly of the DNK tunes they installed. Since you got a refund for your purchase, would you mind sending me your DNKTune. I don’t have a Rocket but would be interested to see what they did.
 
PS. The maps for Argentina, including 31023, are not yet available from TuneECU.
Beware of DNK TuneWorks, offering maps for all markets. They were not aware that there are bespoke TuneECU Rocket 3 base-maps for Brazil, China, Thailand, and for Argentina, Indonesia, and South Africa. They are now – a bit late in my case.
Bad English from my side, apologies. I meant to say that DNK is aware of this now - that those maps need to be used for each of their respective markets. Not that those maps are available now already.
 
Beware of DNK TuneWorks, offering maps for all markets. They were not aware that there are bespoke TuneECU Rocket 3 base-maps for Brazil, China, Thailand, and for Argentina, Indonesia, and South Africa. They are now – a bit late in my case.

I purchased a DNK map for my 2020 Rocket 3 R on 15 February. The DNK web page allows you to specify your region, model year, VIN, and modifications (Werkes slip-on for me). And to state whether you have cruise control. It all seemed very legit, except that there was very little information available on the map itself. It sells for $212 in fact – a $ 12 'processing fee' is added on checkout. I loaded it four days later, using a OBDlink LX+. No hiccups. As I started the bike to perform the warmup + 12-minute adaption, it threw a P0315 CEL. P0315 = Crankshaft position not adapted (per TuneECU) or Crankshaft sensor circuit malfunction (per Triumph). The first thing that I noticed, riding, was precisely the same gargling and popping as before. Then, no increased rev limit. Next, no perceptible performance increase.

Long story short, DNK sold me a map derived from a 31018 base-map while my ECU needed one from a 31023 base-map (not yet posted/available). And DNK customer service s4cks. Replies are prompt but short and snotty, lacking technical information/explanation (much like the initial web page). The default sentiment is that they are dealing with yet another idiot;

(quote) 'sorry if your feel that we are in any way dismissive, that's not the intent, it's simply that every time any customer has run into a snag when DIY loading, it's been user error' (unquote).

The '31023 ECU' clearly reads less/more/different tables when addressing the 31018 map. So, now I cannot return to an OEM map. I also need to have a CEL cleared by Triumph SA, hill-hold reinstated, quick-shifter reenabled, and whatever else still rears its head. I can count myself lucky that I did not end up with a bricked ECU. DNK returned $200 when their scr3wup started flashing in neon lights with wailing alarms, even before I asked for it. (Quote) ‘as it is obvious that nothing we can do will satisfy you in any way, we'll be processing a refund asap’ (unquote). They did not do a thing except sell an incorrect map to unsuspecting customers and then deny and argue until the penny finally dropped.

And yes, I did try all riding modes, menu settings and the TuneECU support board. As well, the map I received was for a standard exhaust. When I asked if a map was available for an open air-filter, earlier on, the reply was ‘the tune difference is minor’ (?).
Hello. DNK is a pretty rude company. I have read multiple people complaining about their "customer service." I had ZERO updates to my $200 tune and shortly after their update window ran out they released the unrestricted top speed limiter. I asked them to make an exception and help me out. They said no (were rude about it) then said they would give me 20% off. I am all for a business making money, but a little customer service goes a really long way. I will NOT purchase any more products or tunes from this company, given the way they treated me. Penner's tune is free and many say better.
 
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