Lonestar Triumph of Austin B- Bought the bike from them and got a great deal on a trade-in. Complements to Gary in sales for the price. I had also bought a 2005 America from him. When I asked Gary if my first service was free like on the America, he said it should be, that he'd check on it. As we were filling out papers, he came back and told me that the first service wasn't free. He knew I wouldn't get as good of a deal on the trade-in anywhere else and that I wasn't gonna walk out.
Josh in service is a nice guy. I don't know if it's him or his bosses, but I have been bumped back in time many times. Keep in mind, I've always dropped my bike off early in the morning before one customer shows up, I always made appointments many weeks in advance, and I get along with the people in the shop. The problem is that I don't come across like I have money and/or I don't ride a BMW, so I am treated like pondscum by the service department. And the service department will absolutely not provide loaners. However, Lonestar will install any part onto a Rocket even if you didn't purchase the part at their store although they want to wait until after warranty to install Nev's cams.
Euroshop of Waco A This is my favorite shop. I will buy my future Triumph products from them even if they can't match Lonestar just because they are descent people. Mark, the owner, makes it a point to always speak with me, and his son, Ryan, is friendly to me as well. Jay the mechanic is very thorough and won't halfass something, and he always talks to me. I once dropped the bike off on a Saturday and had to do something - I wasn't gonna be able to pick up the bike until they reopened on Tuesday, but he went in on Monday, his day off, and allowed me to pickup the bike. This shop also provides loaners, even for a day or two although I'm pissed that they gave me a Rocket loaner and not one of those 675s! Really a bunch of classy guys who care about motorcycles, race motorcycles, and want to help you achieve your goals. In fact, they install Turbo Connections turbos if you so desire.
Two negatives on this shop though. You have to buy parts through them in order to have them installed. I gave them Nev's name and number, but they were unable to get a satisfactory opinion of his products, not to mention I would have to pay a bit extra when buying Nev's products through them. Also, their prices are higher than other Triumph dealers, and they don't budge a bunch on the price; however, I am finding out that paying a little extra for the great service is well worth the money.