I think I stayed at that Holiday Inn - price has gone up - still no smarter though.
When I was lurking here before buying the bike, looking for complaints, there was a fair amount written about bad Triumph heated grips. So I asked the dealer to install Avon heated grips.
Got home, and they didn't work.
I took the bike to the local Honda dealer, and asked for their recommendation, and they suggested Oxford grips (which they sell) so I had them swap out the grips.
I got a phone call from them, saying they thought the Triumph dealer had miswired the grips, and the Avons were probably o.k. -- I asked them to go ahead with the Oxfords.
I ride all year, and the Oxfords continue to function. I kept the Avons, in case the Oxfords failed, and from the looks of it, I may have them to the end.