The 20k tune was all the service ive had done and who knows if they let the bike idle before the mech takes it around the block? I don't know what they think they might hear riding it. My Storm sounded worse than any bike yet and they just nod and say "yep' sure is noisy". I figured they were just testing brakes and clutch tension when they rode it. no one has said a word about my tranny and I bet money it popped out on anyone taking it around the block! Still, I trust the shop enough I mean they're dealers byo ky right.