Broken heated grip again

I just got back from a 2500 mile trip and I think we are all looking at the symptom and not the cure. The guy who said the return spring is more than needed is correct. My hand after that many miles is telling me just how much pressure that is on that poor little piece of heated plastic. Maybe we should be looking for a different return spring that isn't so stiff.
 
Never enough time to do it right but always enough time to do it twice (or three or four times) this is why company's go under!! Come on TRIUMPH get your $hit together!! Customer service is what make a company successful. Just ask GM, Ford, and Dodge.
The German and Japanese car companies know how to treat their customers, and the big 3 had to learn this the hard way.
 
From what has happened lately at GM they still don't get it. If Triumph would just read this site and worked on the problems people bring up they would be building a bike that has ZERO defects!!!!
 
I don't think the return spring is that tough on mine, though I do use a throttle rocker to offload the hand during longer runs. The problem is the cheap tupperware plastic in the heated grip, in my opinion.
 
Don't get me wrong, the throttle is the heaviest I've had on any bike. That's not the problem though, the plastic is thin and soft and it's clearly not up to the heat cycles. They must know about the issue yet continue to sell the same part. It's poor from them. Upgrade the part Triumph and offer it as a replacement to existing customers.

Brand reputation is everything in the world of motorcycling, we research everything before making a decision to buy. I bet the vast majority get on the forums before buying a bike these days. More so than car buyers. People complaining about the same issues with Triumph doing nothing about it just plain doesn't look good for them.

Rant over
 
I got my R3T in May. I an now on my 3rd heated grip. Both times when the the throttle grip failed I was able to get the bike and I out of harms way... but it's an unnerving feeling knowing that when you're in the left lane in heavy traffic there's not much you can do when you're just coasting along. It's sad I have to keep my stock grip with me "just in case"... it's like a ticking time bomb... Here's hoping they come up with a better solution or when the warranty is up I'll have to see what else is out there.
 
Yeah I'm already looking for replacements (Iso-grip + heat demon, probably). Or else I'll just use the heated gloves and remove the heated grips altogether, not worth the insecurity of having a grip that's known to fail when you go off on longer runs.
 
I have not yet got heated grips, but my OEM regular grips are almost worn out after just 18K miles. I will not be getting the Triumph Heated grips thanks to what you guys have offered up as evidence here. I do ride with heated gloves in winter but will also acknowledge that when the temp gets down to single digits F at 80+ MPH, they don't do the job very well for very long. I am thinking of getting some hand guards for the grips like you see on dirt bikes. They will break the direct wind and along with the heated gloves may be all I need. And if I break the hand guards, I probably have more to worry about that costing over to the side of the road...
 
cr0ft said:
I don't think the return spring is that tough on mine, though I do use a throttle rocker to offload the hand during longer runs. The problem is the cheap tupperware plastic in the heated grip, in my opinion.
Click to expand...
I think if it was the return spring, the stock grips and kurys wd fail. Happened to me too. My wife won't get on the bike after I told her about the interstate ramp broken throttle. This is so stupid of Triumph. Makes me wonder about the whole company.
 

Here's what ya need Bobby. Functional and oh, how stylish. Better hurry though, looks like they're going out of business.

http://www.hippohands.com/TRIUMPH.htm
 
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