That's a bit rough. No, actually it's BS. I'd say as a general rule Triumph dealers do the best they can and that most of the problems with slow parts delivery lies in the supply chain. Of course, like in every business, there are f*ckwits who don't know their arse from their elbow and some dealers are going through tough times so overcharge! but there's also plenty of good ones out there. As a general rule, you do need to learn to shop around and get a bit handy unless you don't mind waiting and paying.