atomsplitter
Living Legend
- Joined
- Nov 29, 2007
- Messages
- 3,112
- Location
- Keller, TX
- Ride
- 17 T-120 Black, 20 Bobber Blk, 22 Speed Triple RS
Just wanted to give a shout out to Hermys in PA for all their help. Short story long I want to replace the windshield on my 98 Trophy 1200 due to cloudiness. I did the polish thing and it's way better than what it was but still not as clear as a new screen would be. So I ordered a new screen from Hermys and they obliged with an OEM screen that was supposed to fit, only it didn't. So I called about exchanging that screen and they were only to happy to help. After much discussion they determined Triumph's parts fische was not up-to-date and they called Triumph directly. They called me back and said the part numbers were updated and that they now had the correct part and it was the last one in stock. Whew! OK, it showed up yesterday and it's the same screen I sent back but with a different part number. The issue is the screen I need has 11 mounting holes drilled into the screen, The two shields they have sent me thus far have 9 holes. Today I called again to say the screen I just got has the 9 hole pattern and I still need the 11 hole pattern screen. That caused more searches of the parts fische and instead of looking up the part number by year and VIN he started looking for the number of plastic screws required to secure the screen to the fairing cockpit. Indeed he found the parts they had been finding based on the year and VIN were all 9 hole units, but when he looked at the cockpit shields he found 11 holers as well. He says those units are still available and was going to order me an 11 hole unit and when they got it from Triumph they would contact me about returning the last screen they sent. Good folks to work with, recommend them if you're wanting customer service. As you can see mine has 11 mounting screws.