The 1st time I took mine to another dealer to put a used Metz on.( My Dealer wouldn't) I took the wheel off and they changed it out for 30.00 but they did mark up the wheel. I went there for this bikes 1st tire change and they said, "no" we can't be responsible for damage to the wheel. Flip has a good point in maybe negotiating some service or price, on goodies. Just let them know you are very disappointed and want to work it out with them somehow because this bad taste in my mouth don't cut it.