I took my Rocket for the 10,000 mile service to Winchester in December. Matt is no longer at Winchester full time, just here and there. The full time mechanic there Roger is pretty knowledgable, but I had trouble getting them to do the service at the quoted price. I had a TPS issue (Bike running waay rich) that apparently needed adjustment, I thought it should be covered by warranty or service, they wanted to charge for diagnosis and adjustment. I think after talking to D&D in Norfork, I will give them a try if I need anything else done. I stopped by the dealer in Greensboro when I was down there, I couldn't half understand the service manager (accent), they were too busy to look at it and didn't seem to have much focus on the Triumph line at all. Hope this helps...