I don’t know how far you live from a dealer but if it’s within an hours ride I would show up in person and demand to speak to the manager. Also, if one of the service guys won’t call you back then request a different guy. Try a sales guy. It’s hard to believe they run a shop that refusing to call back riders. I don’t want to insult you or insinuate you aren’t trying hard enough but you have put up with this situation long enough. You may have to be a tad firmer with them when speaking about your Rocket. I’m getting jacked up just thinking about your situation. You want me to go down there?

Seriously, call back and stay on their ass. Good luck.