It is shameful and arrogant the way Triumph refuses to listen and support their loyal riders.
I own a 2008 Rocket 3 Touring. I have been reading the threads about slow delivery of parts from Triumph.
Most of the stories in the last year or so are about slow and canceled orders for accessories. For me it is much worse. I had an freak accident riding in the mountains. A rock broke the rigid rear brake line right at the front banjo fitting. I have been down, unable to ride for weeks now. I can't even get an estimate of parts delivery. This is ridiculous.
I recently sold a my Suzuki GSX1300R and was looking to buy a small cruiser for commuting to work. I was going to buy a 2010 Thunderbird but because of the Triumphs continued policy of ignoring the "customer service" side of the motorcycle business I purchased a new Honda Cruiser.
Sorry Triumph, you make good motorcycles, but without parts and service you are a second class company...
Here is an update....Last week I rode 1500 miles up the California Coast. On the 299 between Eureka and Redding, the throttle cable popped off the barrel retainer clip. Actually, the plastic retaining clip broke. I have heated grips which really don't work that great anyway so I called the dealer to buy new grips and a new stock throttle sleeve. These should be stock items right? wrong. They are BACK ORDERED and Triumph cannot tell me how long it will take to get them. So one more time my bike sits for an estimated 4-5 weeks. Very sad. I can get after market or go with heated grips again. But for normal stock Triumph Grips and throttle tube it is 4-6 weeks. Any one got these laying around? Very disappointing.
I own a 2008 Rocket 3 Touring. I have been reading the threads about slow delivery of parts from Triumph.
Most of the stories in the last year or so are about slow and canceled orders for accessories. For me it is much worse. I had an freak accident riding in the mountains. A rock broke the rigid rear brake line right at the front banjo fitting. I have been down, unable to ride for weeks now. I can't even get an estimate of parts delivery. This is ridiculous.
I recently sold a my Suzuki GSX1300R and was looking to buy a small cruiser for commuting to work. I was going to buy a 2010 Thunderbird but because of the Triumphs continued policy of ignoring the "customer service" side of the motorcycle business I purchased a new Honda Cruiser.
Sorry Triumph, you make good motorcycles, but without parts and service you are a second class company...
Here is an update....Last week I rode 1500 miles up the California Coast. On the 299 between Eureka and Redding, the throttle cable popped off the barrel retainer clip. Actually, the plastic retaining clip broke. I have heated grips which really don't work that great anyway so I called the dealer to buy new grips and a new stock throttle sleeve. These should be stock items right? wrong. They are BACK ORDERED and Triumph cannot tell me how long it will take to get them. So one more time my bike sits for an estimated 4-5 weeks. Very sad. I can get after market or go with heated grips again. But for normal stock Triumph Grips and throttle tube it is 4-6 weeks. Any one got these laying around? Very disappointing.