T Evans
Supercharged
I purchased my Rocket last summer and found that it was in need of the upgrade kit. I drove the bike to Performance Cycles in OKC, OK and they test drove the bike and agreed. They called Triumph and got the approval to do the needed repairs UNDER WARRENTY. This is an 06 Triumph that had 11k miles on it and I had just purchased it used off Ebay. They not only installed the upgrade but while they were there they found a small scratch on one of the main bearings which really amounted to nothing. They replace all the mains and the mechanic didn't like the look and feel of the drive shaft and u joint so it got a new one of those also. All at NO COST TO ME.
Now I have a riding buddy that just purchsed a new Harley Sreamin Eagle Ultra Classic this last summer and dropped close to 40K for it. Thats what I said FORTY THOUSAND DOLLARS. Now don't get me wrong it is a very nice bike and he is very proud of it.
Here a month or so ago he had a few minor issues that needed some attention so he called the place where he purchased the bike in Tulsa, Route 66 Harley, and was told to just bring it by and they would work him in as soon as he got there.
He called to let them know he was getting ready to leave and make the hundred mile drive over and was told to come on over. He had told them that he had a slight shimmy in the front on decel and one of the little tail lights that THEY had installed wasn't working and the headlight had started to fog over like the seal had been broken.
After 5 hours of setting in their waiting room and being thouroghly mad about the wait he was enduring, they brought his bike out and gave him his BILL!! He asked what it was for and they informed him that NONE of it was covered by warrenty. You can just about imagine what his response was. They adjusted the neck and found a loose ground wire on the tail light. They said that the head light wasn't a covered item. He asked to see the manager and was told again that none of the work was covered under any warrenty. He paid his bill, something like 300 dollars or so. and drove home IN THE DARK.
He sat down and wrote a nice long letter to Mr. Harley Jr discribing what had happen and exspressed his displeasrure with that dealership and how long he has driven Harleys and on and on.
Its been over a month since he has sent the letter out and has yet to have any response out of Harley.
So, yea I ride a British bike and dam proud of the way that they have treated me and I will be telling this story to all that care to listen. I realize that this is just one dealer but to find that none of the items mentioned above was covered on a bike that one of thier tried and true loyal customers had just paid just shy of $40k dollars for, with only 1,100 miles on it and less than 6 months old. Makes me want to buy me one, doesn't you?
By the way, that 40k Screamin Eagle Harley is no match for this Rocket Classic in performance, or any other catagory. But thats just my opinion.
Thank you Mr Triumph.
Terry Evans
Now I have a riding buddy that just purchsed a new Harley Sreamin Eagle Ultra Classic this last summer and dropped close to 40K for it. Thats what I said FORTY THOUSAND DOLLARS. Now don't get me wrong it is a very nice bike and he is very proud of it.
Here a month or so ago he had a few minor issues that needed some attention so he called the place where he purchased the bike in Tulsa, Route 66 Harley, and was told to just bring it by and they would work him in as soon as he got there.
He called to let them know he was getting ready to leave and make the hundred mile drive over and was told to come on over. He had told them that he had a slight shimmy in the front on decel and one of the little tail lights that THEY had installed wasn't working and the headlight had started to fog over like the seal had been broken.
After 5 hours of setting in their waiting room and being thouroghly mad about the wait he was enduring, they brought his bike out and gave him his BILL!! He asked what it was for and they informed him that NONE of it was covered by warrenty. You can just about imagine what his response was. They adjusted the neck and found a loose ground wire on the tail light. They said that the head light wasn't a covered item. He asked to see the manager and was told again that none of the work was covered under any warrenty. He paid his bill, something like 300 dollars or so. and drove home IN THE DARK.
He sat down and wrote a nice long letter to Mr. Harley Jr discribing what had happen and exspressed his displeasrure with that dealership and how long he has driven Harleys and on and on.
Its been over a month since he has sent the letter out and has yet to have any response out of Harley.
So, yea I ride a British bike and dam proud of the way that they have treated me and I will be telling this story to all that care to listen. I realize that this is just one dealer but to find that none of the items mentioned above was covered on a bike that one of thier tried and true loyal customers had just paid just shy of $40k dollars for, with only 1,100 miles on it and less than 6 months old. Makes me want to buy me one, doesn't you?
By the way, that 40k Screamin Eagle Harley is no match for this Rocket Classic in performance, or any other catagory. But thats just my opinion.
Thank you Mr Triumph.
Terry Evans
Last edited:
