I've been working with the guys from DealerTool and I got to say they are some great guys to work with. I bought their control cable and software hoping to be able to reset my service intervals on the cluster and to get rid of the wrench on the screen. When I bought the reader they weren't sure if it was going to work on the new R3 but they were pretty sure it would. Well try as I may I couldn't get it to read the ecu. I let them know the issue I was having and by luck they were able to get a 2020 R3 to their shop and everything worked fine.
They offered to take control of my computer after hours (9pm their time) to see if they could figure out what was going on. One thing for sure was I had the wrong driver installed so they fixed that. After looking at was going on they determined I had a bad cable. It's strange because they test for that before shipping but something might have happened along the way. They gave me tracking today and I have a new tested reader heading my way and I'm pretty sure this one is going to work. I'm super happy with their support and I'm looking forward to having a little more control over my own bike. I'll let you know how it goes. DealerTool diagnostic access to your ECU, for Triumph, Keihin and Sagem ECUs. Dealer Tool OBD and diagnostic interface for Daytona, 675, sprint, speed triple, bonneville, tiger, Rocket3, Rocket
They offered to take control of my computer after hours (9pm their time) to see if they could figure out what was going on. One thing for sure was I had the wrong driver installed so they fixed that. After looking at was going on they determined I had a bad cable. It's strange because they test for that before shipping but something might have happened along the way. They gave me tracking today and I have a new tested reader heading my way and I'm pretty sure this one is going to work. I'm super happy with their support and I'm looking forward to having a little more control over my own bike. I'll let you know how it goes. DealerTool diagnostic access to your ECU, for Triumph, Keihin and Sagem ECUs. Dealer Tool OBD and diagnostic interface for Daytona, 675, sprint, speed triple, bonneville, tiger, Rocket3, Rocket