Fellow Captains....
I have a question, and I do hope the inquiry is not perceived incorrectly. Here goes...
I have been considering purchasing a Russel seat for several months now, and through all of my internet research (this site, other bike forums, testimonials, etc.), the negative feedback on the company and their product as been negligible....in other words, 99.9% of the customer feedback has been positive - including that on this forum prior to the problems Greyfox experienced with his vinyl RDL seat back in June. I have read his posts regarding the experience, and I can agree that his is a real bummer of a situation that probably should have been handled better by RDL seats given the details Greyfox offered.
However, I have been somewhat surprised by the backlash against Russell since the original post was made, and how many other members have changed their minds about ordering what was considered a premium and respected product prior to this (from what I can tell) singular incident. I certainly understand supporting a friend or forum member who has been wronged in pursuance of a purchase or warranty matter, but again....the overall feedback and references on this company and product were overwhelmingly positive prior to (not counting those who did not like the seat purely on aesthetics).
So...my question is....have any other members here had poor experiences with RDL or their products over the past few years? I am still interested in a seat, as I have tried Corbins, Mustangs, etc on other bikes and found them very similar to stock seats and have no interest in putting another Corbin on my Rocket.
I am not attempting to downplay the negative transaction Greyfox had with RDL by any means, but I do want to give RDL the same latitude that I give Greyfox considering what appears to be a stellar record and product.
Any feedback would be appreciated. Thanks much.