G'day Tomcat
You're a man after my own heart! It's funny how we are all told how good the warranty is on any thing new we purchase from a TV to a house. I believe the real art to Warranties is the quality of the spin doctors every business will use to get out of honouring their respective warranties.
Although we are always told from children violence never solves anything, I have found letting fly and telling these so called spin doctors what will happen if one is ripped off has a better and more desired affect than all the diplomacy in the world.
It's not rocket science by any means, black and white no bull**** or lies in between. Offer a Warranty, honour it, if their is any exclusions spell them out from day one not when it comes time for a repair. Simple!!!!
That's my ***** for the day, besides a good shake never hurts anyone, keeps one honest I reckon